Customer dis-service

Making sure your customers are happy is, to me, a key element of growing a successful business. It amazes me how much time and effort some businesses put into finding new customers only to lose those customers quickly through poor service. That is as true of corporate...

Customer touch points

Last night, I heard a talk from an excellent speaker, Simon Chaplin. Simon runs an accountancy firm called Greenstones Accounting but he is also passionate about a whole lot of things that really make his business different. One of the main things he is passionate...