I had a lovely e-mail from Aireen at Tenfold the other day mentioning a post from a couple of years ago about Emotional Intelligence and Leadership. She asked if I could share a post from their website that talked about how useful Emotional Intelligence can be for sales people
“A study by Gallup consultants Tony Rutigliano and Benson Smith claims that customer satisfaction and loyalty depend on their emotional connection with the salesperson. They say that a customer is 12 times more likely to remain loyal if they like the salesperson.”
It is a great point. In fact, I would say that being emotionally intelligent isn’t just about being a great leader or a great salesperson, it is also about being a good person. Understanding yourself, managing how you react and come across to others, learning about how other people work and learning to infleunce are all great life skills.
So, thank you, Aireen for the e-mail and for making me consider EQ in a wider context. Click the links about to read Tenfold’s post and let me know what you think.